Job Description

Position Summary:

CITEL is hiring an experienced IT Support Specialist to lead IT operations at its new Hillsborough, NC facility. The role includes managing infrastructure, user support, and ERP/CRM systems. As part of the global IT team, the specialist will implement company-wide standards, deploy systems in new buildings, and help improve tools and processes.

Key Responsibilities

Infrastructure & Systems Administration

• Manage and maintain local IT infrastructure (servers, network devices, PCs, printers, A/V systems)
• Oversee installation, configuration, and updates of hardware and software
• Administer LAN/WAN, VPN, Wi-Fi, and ensure reliable connectivity
• Implement and monitor security tools (firewalls, antivirus, backups, patching)
• Document IT assets, procedures, and configurations
• Deploy infrastructure in new buildings, ensuring scalability and compliance with Group standards
• Propose technical improvements aligned with business needs

User Support & Training

• Provide Level 1 & 2 support for Windows, macOS, mobile devices, and productivity tools
• Handle onboarding/off boarding (accounts, devices, access rights)
• Train users on systems including ERP platforms and remote access tools
• Communicate technical concepts clearly to non-technical users
• Follow up to ensure resolution and satisfaction

ERP & CRM Administration

• Serve as local contact for ERP/CRM support and administration
• Provide first-level support and coordinate with Group IT or external providers as needed
• Collect and relay user improvement requests

Group IT Collaboration

• Apply and enforce group IT policies, standards, and security guidelines
• Participate in audits, compliance processes, and international projects
• Provide regular reporting and feedback to global group IT teams

Cybersecurity & Compliance

• Define and implement local cybersecurity practices in line with Group policies
• Monitor threats and apply corrective actions
• Promote awareness of security practices among users
• Support global security reviews and audits

Skills & Qualifications

Technical Skills

• Strong background in IT infrastructure and systems administration
• Solid knowledge of networking (firewalls, switches, VPNs, VLANs)
• Experience with Microsoft 365, Windows OS, Google Workspace
• Familiarity with Active Directory, DNS/DHCP, and monitoring tools
• Experience with hardware troubleshooting and repair (PCs, laptops, printers, etc.)
• Experience with help desk ticketing systems and remote tools
• Hands-on experience deploying infrastructure in new facilities
• ERP experience preferred

Soft Skills

• Demonstrates a strong customer focus while effectively engaging and motivating internal teams across functions.
• Able to present information in a concise, structured, and engaging manner, both in-person and virtually
• Self-motivated, organized, and proactive
• Able to manage priorities in a fast-paced environment
• Curious, creative, and solution-oriented
• Fluent in English; professional French is a plus
• Work on site at our NC facility required (no remote or hybrid work)
• Ability to travel internationally as needed

Education & Experience

• Bachelor’s or Master’s in IT, Computer Science, or related field
• 3+ years of IT experience
• Understanding business functions (Production, Supply Chain, etc.)
• Knowledge of SQL, Java, or similar languages is a plus

Why Join Us?

Our new RTP facility represents the future of CITEL in the U.S. a growing team, high-tech manufacturing, and a culture rooted in collaboration and innovation. The Raleigh-Durham area offers access to world-class talent, strong infrastructure, affordable housing, and an unbeatable quality of life. Be part of a company that is protecting critical systems, supports clean energy, and growing with purpose.

Benefits:

• Competitive salary and performance bonus
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Company paid life insurance
• Career development opportunities

Equal Opportunity Employer

CITEL considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, disability, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.

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