Job Description

Overview

Mural Group is a startup focused recruiting consulting company partnering directly with the founder of a Series A Fintech company based in NYC.

The Role

The Product Operations Lead will serve as the primary owner of a complex, white-labeled enterprise relationship, acting as the connective tissue between our client’s product organization and internal teams.You will operate as a strategic partner and mini-GM for the account, owning product intake and prioritization, managing the commercial performance of the relationship, and driving long-term expansion.

You will report directly to the COO and be trusted to operate independently with significant executive exposure.

Own a Strategic Enterprise Relationship

• Serve as the day-to-day and executive point of contact for an enterprise client in the insurance and financial industry.
• Build trusted relationships across product, technology, operations, compliance, and executive stakeholders
• Navigate complex enterprise decision-making and align stakeholders with differing priorities

Lead Product Operations & Client Interface

• Act as the translation layer between the client’s product organization and internal product, engineering, and delivery teams
• Intake, evaluate, and prioritize product and technical requests
• Distinguish between contractual obligations, strategic opportunities, and non-essential requests
• Manage scope, expectations, and timelines while protecting internal teams from unnecessary noise

Commercial & P&L Ownership

• Own the financial performance of the account, including revenue forecasting, margin awareness, and cost-to-serve
• Identify opportunities to expand the relationship through new features, services, or use cases
• Partner with leadership to support renewals, expansions, and pricing conversations

Who You Are

• 5–8+ years of experience in enterprise SaaS, fintech, insurtech, financial services, consulting, investment banking, or private equity
• Experience working closely with product and engineering teams in a platform, API, or white-labeled product environment
• Background in insurance or financial services, is strongly preferred
• Strong technical and/or product fluency
• Comfortable navigating ambiguity and making judgment calls independently
• Strong executive presence with the ability to influence senior stakeholders
• Commercially minded, with experience driving expansion and managing revenue performance
• Exceptionally organized, structured, and proactive

Mindset

• You think like an owner, not a ticket-taker
• You’re comfortable pushing back when needed — diplomatically and thoughtfully
• You enjoy building clarity in complex environments
• You thrive in roles with high trust, autonomy, and accountability

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