Job Description

Technical Office Administrator Job Description

Since 1961, Wright Brothers has been an ever-evolving Christian-owned business steeped in the traditional core values of integrity, urgency, selflessness, and hard work. This strong work ethic and emphasis on family values have shaped us into the General Contractor we are today. As such, we hold ourselves accountable for implementing these principles and leading by example. Wright Brothers is recognized as one of the largest civil contractors in the Southeastern United States. We are an ambitious group, always looking for new adventures.

Wright Brothers is seeking a qualified Technical Office Administrator to work in our Training and Development department. This role will support the business in various Technical Office administration needs. We value providing superior customer service and are committed to the successful Training and Development of each employee. Standout candidates will be excellent problem-solvers with good communication, and solid technical and organizational skills. This position reports directly to the Corporate Training Director.

Technical Office Administrator Responsibilities:

• Manages the day-to-day operations of the Learning Management System (LMS), including the definition and application of policies and best practices, training LMS users according to their specific access levels, creating and publishing learning content as assigned, contributing to ongoing system improvements, coordinating resolution of system issues, generating reports, and assisting learners with troubleshooting issues in accessing and leveraging learning resource
• Creates and manages the overall course structure and sets up course programs based on specifications from the Learning and Development team
• Contributes to creating, documenting, and training LMS system standards, policies, and procedures; maintains data integrity rules and processes
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, challenges, and suggested enhancements
• Partners with LMS provider to remain current on system specifications and updates
• Provide end-user support, including application support, e-learning, training support requests, and other areas as requested
• Performs other duties as assigned

Technical Office Administrator Qualifications:

• A keen attention to detail, with an eye for grammar and design
• One to two years of LMS (Technical) administrative experience
• Excellent communication skills and comfortable working effectively with people at all levels in the organization
• Strong technical skills, with the ability to learn new programs quickly
• A high level of organization and ability to take initiative
• Ability to balance multiple projects and assignments
• Ability to prioritize effectively and communicate updates in a timely fashion
• Ability to think creatively to problem solve
• Passion for problem-solving and customer service
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experienced with Windows-based operating systems
• Experienced with Microsoft Office products (Advanced in Excel)
• Experience with Video/Media content creation development
• Experience with Adobe Premiere Pro, Canva, Adobe, and Digital form development
• Knowledgeable in various graphic design platforms
• Experienced with building presentations

Technical Office Administrator Preferred Qualifications:

• Heavy Civil construction knowledge
• Bilingual (Spanish)

Benefits:

Wright Brothers is a Certified Great Place to Work, and we’re proud of the positive work environment we provide our employees. This includes mindfulness of our employee’s physical, mental, and spiritual being. We are aware that every person who works at Wright Brothers is an individual who deserves special care and a safe workplace. Because of this, we offer a competitive salary and comprehensive benefits package that includes:

• Medical, Dental, Vision Insurance
• 401k with a Discretionary Company Match
• Short- and Long-Term Disability
• Life Insurance (Basic and Voluntary Buy-Up)
• Paid Time Off
• 5 - Paid Holidays
• Referral Bonus

We are proudly An Equal Opportunity Employer • A Drug-Free Workplace • An E-Verify Workplace. We encourage ALL Qualified Individuals to apply!

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