Job Description

Works with team lead/project manager to develop final product. Also has the ability to work directly with the client to develop final product. Develops or updates service information based on the end user needs, client specifications/expectations and the current product information. Researches product information. Utilizes various computer systems for delivery of the final product to client. Communicates with client and internal contributors to ensure the programs are within established budget and timing guidelines. Interacts with department management and support personnel for input, direction and resource acquisition. Ability to work on diverse tasks and projects with minimal guidance.

1. Consults with various client contacts (external) and subject matter experts (internal and external) to gather product specific information.
2. High level of proficiency in developing wiring, diagnostic and technical writing projects in multiple authoring environments based on the level of equity assigned.
3. Participates in meetings with clients and co-workers.
4. Develops technical information using client supplied resources, such subject matter experts, product teardowns and engineering schematics.
5. Authors diagnostics in various computer programs under defined development schedules.
6. Authors labor times in conjunction with repair procedures to ensure time-efficient processes are established.
7. Advises Project Manager/Team Lead of project status and potential issues.
8. Completes various additional assignments as directed by Project Manager/Team Lead.
9. Work directly with customer contacts to guide them through problem resolution.

Salary Range: $32/hr to $36/hr; The salary may be negotiable based on experience, education, geographic location, and other factors.

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to :

• Medical insurance
• Dental Insurance
• Vision assistance

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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