Job Description

About Gold & Diamond Source

Founded in 1984 by Steve Weintraub, Gold & Diamond Source is a family-owned jewelry business known for its h and-selected diamonds and 100% trade-in guarantee. Julie Weintraub , President/COO, manages operations, marketing, and community outreach through their nonprofit, Hands Across the Bay , which has donated millions to local families and charities. The company operates from a 12,000 sq. ft. Clearwater showroom , offering a welcoming, personalized experience to every customer.

About the Role

We are seeking a knowledgeable, trustworthy, results-driven, and highly motivated Sales Consultant to join our team. You will play a crucial role in delivering exceptional customer service and creating a welcoming atmosphere for our clients. Your primary responsibility will be to assist customers in selecting jewelry pieces, educating customers on their purchases, keeping the workplace clean and presentable, and utilizing Clientbook. 

Primary Responsibilities

Sales

• Completes all required sales training and education programs provided by the company.
• Greets guests, builds rapport, identifies buying behavior, seeks verbal commitment, and asks for the sale.
• Suggestively sell to aid clients needs, adeptly handles counter offers to reach mutual agreement, engages managers and team members for sales support at appropriate time, and adheres to company policies and procedures.
• Demonstrates the ability to close the sale and follows through to ensure all documentation meets required company policies and procedures.
• Demonstrates capability to meet key performance indicators, sales goals, and objectives.
• Utilizes company’s data resources, methodology, and selling system.
• Acts as a team player, assists coworkers, and help others to ensure their guests are having a great experience.
• Demonstrates the ability to sell all product categories.

Guest Service

• Maintains a professional, appealing appearance.
• Make a positive first impression, use pleasant facial expressions, use active listening to create engagement, and build rapport.
• Responds promptly to guests questions and requests, works continuously to exceed their expectations.
• Delivers the Gold and Diamond Source way for selling experience and creates guest loyalty.
• Builds long term relationships with guests and follows up after the sale.
• Communicates promptly with guests through all avenues of communication
• Maintains accurate guests’ records utilizing POS system.



Requirements

• Previous experience in jewelry or luxury goods is not required but preferred
• Strong interpersonal skills with the ability to communicate clearly and effectively with customers and team members.
• A passion for jewelry and an understanding of current trends in the industry.
• Ability to work flexible hours, including weekends and holidays as required by store operations.

Benefits

• Paid time off
• 4 paid holidays
• Medical, Vision and Dental
• 401k after 1 year of employment.

Pay

Between 150,000 - 200,000 base salary plus commissions 

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