Job Description

Manages and oversees the day-to-day order processing related functions. Completes data entry for customer orders, and provides customer service internally to our Sales Teams, externally to our customers and vendors. Ensures products and services are delivered in a timely manner, monitors inventory levels, assists with RMAs, and resolves any issues that may arise during the process. Involves frequent cross-team collaboration with other departments within Customer Operations such as Accounting (Billing, Collections, Tax) and Finance Deals.

This role is a hybrid schedule based out of our office in Reston, VA.

Overall Responsibilities:

• Enters customer orders accurately in the internal database system.
• Verifies all order details including documents from customers and vendors such as purchase orders and quotes.
• Answers customer and vendor inquiries in a professional and timely manner.
• Sets up RMAs (returns and exchange) for customers.
• Manages inventory levels of software products.
• Works closely with Sales teams to ensure smooth end of quarters for Carahsoft, customers and vendors.
• Tracks all orders to ensure orders are fulfilled in a timely manner.
• Produces daily/weekly/monthly activity reports for compliance purposes.

Desired Qualifications & Experience:

• Customer service focused.
• Proficient in Microsoft Office programs.
• Professional communication skills both written and verbal.
• Strong organization and attention to detail skills.
• 1+ year of work experience in office administration, data entry, inventory, or another related field.

Carahsoft is an equal opportunity company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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