Network Support Specialist Job at Sharp Brains, Clovis, NM

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  • Sharp Brains
  • Clovis, NM

Job Description

Key Responsibilities

1. Advanced Troubleshooting & Incident Management

  • Diagnose and resolve complex network issues related to LAN, WAN, WLAN, VPN, and firewalls.
  • Handle escalated support tickets from L1 in accordance with SLAs.
  • Analyze network outages, latency issues, packet loss, and performance degradation.
  • Perform root cause analysis (RCA) and implement corrective actions.

2. Network Configuration & Administration

  • Configure and maintain routers, switches, firewalls, access points, and load balancers.
  • Manage VLANs, routing protocols (OSPF, EIGRP, static routing), and switching technologies.
  • Support VPN connections (site-to-site and remote access).
  • Apply changes via established change-control processes.

3. Network Monitoring & Maintenance

  • Monitor network health using tools such as SolarWinds, PRTG, Nagios, Cisco Prime, or Meraki Dashboard.
  • Respond to alerts and proactively address potential issues.
  • Conduct regular system checks and preventive maintenance.

4. Collaboration & Escalation

  • Work closely with L3 engineers for complex problem resolution and project work.
  • Provide technical guidance and mentorship to L1 support teams.
  • Coordinate with field or on-site technicians for hands-on tasks when required.

5. Documentation & Reporting

  • Maintain documentation of network configurations, procedures, and updates.
  • Create and update knowledge base articles for repeat issues.
  • Prepare reports on incidents, resolutions, and network performance trends.

Its a dispatch on demand role that means your services are required only when needed.

Job Tags

Remote work,

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