Job Description

Position: Manager, Field Service

Location: Columbus, Ohio

Reports to: Director, Commissioning

The Manager, Field Service will be trained in PSA technology (to the extent necessary) and be the primary point of contact for customer requests for ARI system service. The Sr. Manager, Field Service will be responsible for process troubleshooting, routine and preventative maintenance, working with Quality department to process warranty claims and Root Cause Analyses, spare parts fulfillment, and integrating possible upgrades to ARI’s PSA systems. He/She will be able to understand and explain system and component performance and best-practice operating procedures to operators and managers. 

Duties & Responsibilities:

• Experience and skill in PLC-based control systems, associated instrumentation, and mechanical equipment (process piping, pressure vessels, and valves) as required for field installations
• Studies P&ID’S, schematics, manuals, and other information to determine installation, operational, and maintenance procedures
• Able to read process, mechanical, and electrical drawings and repair equipment, utilizing knowledge of equipment and using standard test instruments and hand tools.
• PO creation as needed, updates ERP (enterprise resource planning) system, and prepares service proposals.
• Instructs and directs workers in operating, servicing, and repairing equipment.
• Works with engineering & quality personnel to resolve unusual problems in system operation and provide feedback on RCA (root cause analysis) reports.

· Develop and execute a global field service strategy tailored to ARI’s AdvanSorb-RNG systems used in biogas upgrading applications, ensuring safe, reliable, and high-performance operation across diverse customer installations.

· Create standardized service procedures and documentation for performance monitoring, after-sales service, and maintenance of PSA systems, aligned with industry best practices.

· Collaborate with Product Engineering, Process Engineering, Project Management, Quality Management, and Commercial Teams to incorporate serviceability and lifecycle support into PSA system designs, ensuring long-term customer satisfaction and equipment reliability.

· Develop and manage preventative maintenance programs and service contracts, improving uptime and operational efficiency for customers in the renewable natural gas (RNG) sector.

· Drive data-driven decision making by analyzing field performance data, failure modes, and customer feedback to identify systemic issues and implement corrective and preventive actions.

· Implement and enhance remote monitoring and diagnostic tools to support predictive maintenance and minimize unplanned downtime, reducing onsite intervention and optimizing technician deployment.

· Establish key service KPIs, including response times, equipment uptime, first-time fix rate, and customer satisfaction, with regular performance reporting to leadership.

· Support commercial teams with technical expertise, contributing to proposals, customer presentations, and aftermarket service offerings that enhance value and differentiate the company’s PSA solutions.

· Manage field service budgets, vendor relationships, spare parts planning, and logistics to ensure efficient global service delivery while meeting margin and performance targets.

• Maintains & grows key relationships with engineers, customers, vendors, and teams.
• Other duties may be assigned.

Education & Experience:

• Associate’s or Bachelor’s degree in Engineering or process technology preferred.
• 5-7 years of related onsite Commissioning experience Required.
• Years of experience in the industry may be considered in place of a Degree.
• Experience with Allen-Bradley PLCs and motor controls desired.
• Experience with electrical systems up to 480VAC is desirable, 4160V would be a plus.
• Experience with computer networking is desirable.
• Experience with light mechanical and electrical work (e.g., piping and/or wiring) is desirable.
• Working in one or more of the following service areas: Natural Gas, Biogas, or Chemical processing.
• Experience working at locations like Landfills, Wastewater Plants, and or Industrial Waste Treatment Plants is preferred but not required.
• Experience leading interactions with operators and operations management is preferred.
• Experience administering a robust and effective service program is highly desired.

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