Job Description

JOB SUMMARY

As part of a highly functional team, the IT Technical Specialist is primarily responsible for delivering 1st and 2nd level end user support to Alaska employees and contractors for technologies that the D&IT department is responsible for.

ESSENTIAL DUTIES

Delivers 1st and 2nd level end user support to Alaska employees and contractors for technologies.
Provides the EUC team with technical expertise in all technologies within EUC’s scope.
Participates in incident and request handling by the local service desk and desktop support team as well as team members on the slope.
Collaborates with the Service Desks & Desktop Support teams at other locations to maintain consistent understandings of technologies across all locations.
Write and follow documented procedures and encourage knowledge sharing amongst team members.
Maintain a strong Customer Service orientated approach to resolving issues.
Deliver end user support remotely, onsite and over the phone.
Work with remote Vendor support and on-site consultants.
Multi-task in a demanding environment.
Work as part of a global team.
Participate in afterhours work as needed.
Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.
Other duties will be assigned to this position as needed.

REQUIRED EXPERIENCE

5+ years’ experience in a Corporate IT role
Proficient in troubleshooting: Printers, Network connectivity, MS Teams & related technology issues, Citrix connectivity issues, SCCM, Mobile Devices, Cisco Call Manager, Sharepoint, Various Meeting Room technologies

PREFERRED EXPERIENCE

ITIL v3 (or higher) Foundations Certification
Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365
Demonstrated understanding of Cyber Security best practices (eg; role-based access control)
Previous experience working in the Oil & Gas industry
Experience working in Alaska

Job Tags

For contractors, Work at office, Local area, Remote work,

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