IT Support Specialist (Level I) Job at The Brixton Group, Laurel, MD

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  • The Brixton Group
  • Laurel, MD

Job Description

Responsibilities:

  • Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required.
  • Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
  • Provide secondary on-site support and knowledge transfer to the centralized helpdesk team
  • Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment.
  • Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.

Qualifications:

  • 2 years of desktop and/or deskside support experience
  • Exposure to Active Directory a plus but not required
  • Experience with a ticketing system such as ServiceNow, Remedy, etc.
  • General network knowledge to address connectivity issues
  • Exceptional customer service and communication skills

Job Tags

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