IT Support Associate Job at Motion Recruitment, Bismarck, ND

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  • Motion Recruitment
  • Bismarck, ND

Job Description

🚀 Onsite IT Support Associate | Bismarck, NJ 58503 | 3-Month Contract-to-Hire

📍 Location: Bismarck, NJ 58503

⏰ Duration: 3 months (Contract-to-Hire)

🖥️ Work Schedule: Mon–Fri | 8 AM–5 PM (2 days/week: 10 AM–7 PM, flexible except Mondays)

About the Role

We’re looking for a friendly and proactive Onsite IT Support Associate to be the go-to technical resource for our Bismarck office! You’ll provide high-quality support for hardware, software, and networking issues, assist with new hire onboarding, maintain office equipment, and deliver exceptional customer service to internal employees.

This is an onsite role with a family-oriented and supportive team culture , where no two days are the same.

🌟 What You’ll Do

  • 🖥️ Provide onsite technical support for laptops, desktops, software, printers, and network issues
  • 💻 Assist with new hire onboarding : laptop setup, accounts, and workstations
  • 🛠️ Install, configure, and update software, drivers, and utilities
  • 📈 Monitor systems, troubleshoot issues, and escalate when necessary
  • 💬 Manage tickets through an internal system , primarily chat-based (10–80+ interactions/day)
  • 🤝 Support employees onsite and remotely
  • 🏃 Participate in a 3–4 week training program , all equipment provided

✅ Must-Have Skills

  • 2+ years of IT support experience (hardware, Windows OS, basic networking)
  • 2+ years of customer service experience with strong communication
  • Ability to troubleshoot desktops/laptops, printers, and software issues
  • Comfortable working in a fast-paced technical environment

🎯 Preferred Skills

  • VPN troubleshooting
  • Additional IT certifications or degrees (optional)
  • Broad IT support background

💡 Soft Skills / Personality Fit

  • Friendly, approachable, and customer-focused
  • Professional and represents IT positively
  • Reliable, adaptable, and a strong team player
  • Able to work under pressure and handle stressful situations

Job Tags

Contract work, Work at office, Remote work, Flexible hours, 2 days per week,

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