Job Description

Job Description – HR Shared Services Representative I

Location: Pittsfield, MA

Start Date: 12/1/2025

Contract: 13 Weeks

Shift: Days (8:00 AM – 4:30 PM, 40 hours/week)

Weekend/On-Call: None

Position Overview

The HR Shared Services Representative provides high-quality customer service and administrative support within the HR Shared Services team. This role is responsible for responding to employee and manager inquiries, supporting HR self-service tools, and delivering accurate information on HR policies, programs, and processes. The representative will work closely with HR Business Partners, internal stakeholders, and external vendors while maintaining a high level of professionalism, confidentiality, and attention to detail.

Key Responsibilities

• Serve as first-line support for employee and manager HR inquiries.
• Provide guidance on HR policies, programs, and self-service tools.
• Deliver exceptional customer service with timely and accurate responses.
• Provide administrative support to HR Business Partners.
• Maintain confidentiality and handle sensitive information with discretion.
• Manage multiple tasks with strong organization and prioritization skills.
• Perform administrative duties including answering phones, maintaining logs, managing files, and compiling data.
• Support and utilize HRIS systems; maximize efficiencies through technology.
• Collaborate with internal departments and external vendors as needed.
• Adapt to evolving processes and support continuous improvement initiatives.

Required Experience & Qualifications

• 1–3 years of office experience in a fast-paced setting.
• Strong customer service, critical thinking, and decision-making skills.
• High attention to detail and ability to multitask.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, SharePoint, PowerPoint, Visio).
• Experience with HRIS systems strongly preferred.
• Associate degree in Business or related field OR equivalent experience; Bachelor’s degree preferred.
• HR certifications (CCP, CEBS, SHRM, HRCI, Project Management, Six Sigma) preferred.
• Must include permanent address in submission profile.
• Must have personal vehicle.
• All RTO/ scheduling requests must be disclosed at time of submission —no exceptions.

Holiday Requirement

Travelers must commit to working one of the following holiday blocks:

• Christmas Eve/Christmas Day + following Friday/weekend
• New Year’s Eve/New Year’s Day + following Friday/weekend

Note: Contracts ending in November or before December holidays will not be extended into early 2026.

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