Help Desk Support Specialist Job at Talentoma, Jacksonville, FL

cWUva1FpcFI0NzkyTU8xbkJZT2ZSWWg4Mnc9PQ==
  • Talentoma
  • Jacksonville, FL

Job Description

Job Title: Remote Help Desk Support

Monthly Pay: $4,000 – $4,500

Summary:

We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit.

Job Responsibilities:

  • Respond to support tickets, emails, and calls to address common tech issues.
  • Assist users with login problems, password resets, and system access.
  • Guide customers through simple troubleshooting steps using clear, step-by-step instructions.
  • Document reported issues and track resolutions for future reference.
  • Escalate complex or unresolved issues to senior support staff.
  • Participate in virtual team meetings and help identify recurring challenges.

Qualifications:

  • Comfortable using computers, web browsers, and communication tools.
  • Strong attention to detail and excellent verbal/written communication skills.
  • Patient and calm under pressure, especially when helping frustrated users.
  • Well-organized and able to follow procedures accurately.
  • Experience in IT, technical support, or customer service is a plus.
  • Must have a reliable internet connection and a quiet, distraction-free home workspace.

Perks & Benefits:

  • Monthly pay: $4,000-4,500, depending on experience
  • 100% remote work with flexible scheduling
  • Paid training and access to helpful guides and documentation
  • Supportive and positive team environment
  • Opportunities to advance into senior support or technical roles

Job Tags

Remote work, Flexible hours,

Similar Jobs

Harba Solutions Inc.

Senior Process Engineer Job at Harba Solutions Inc.

 ...across filling and packaging lines. Mentor team members on process improvements, sterilization technologies, equipment requalification...  ...environment. Bachelors degree or higher in an engineering discipline. Strong background in pharmaceutical sterile manufacturing... 

Teksky LLC

Computer Numerical Control Machinist Job at Teksky LLC

 ...CNC Machine Setup Operator &##128205; Central Virginia Region (within commuting distance of the Shenandoah Valley)&##128178; Competitive pay/hr | Full-Time | Onsite We are hiring an experienced CNC Machine Setup Operator to support a precision manufacturing... 

Vensure Employer Solutions

Directional Drill Operator/Locator Job at Vensure Employer Solutions

About Us We are a fast growing telecommunications contractor that specializes in engineering and construction. Our employees are highly motivated and internally driven to succeed. We seeking professionals with a growth mindset that are looking to work in a team atmosphere...

The UPS Store

Full-Time Assistant Center Manager Job at The UPS Store

 ...Effectively manage all areas of operations including product sales, ordering, bank deposits, training, customer relationships, print and freight price quotes, claims, and other duties as assigned.Assist and communicate with the General Manager regarding all areas of center... 

Ustech Solutions

Desktop and Education Support Specialist Job at Ustech Solutions

 ...Duration: 3 Months Contract The Desktop & Education Support Specialist works within a team to provide supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and...