Job Description

Front Desk & Billing Specialist

We are seeking a highly organized and detail-oriented Front Desk & Billing Specialist to support our administrative and billing operations. This position plays a vital role in managing client records, securing insurance authorizations, and ensuring smooth front office operations.

Key Responsibilities:

• Greet and assist visitors and clients in a professional and welcoming manner
• Answer incoming calls and route them appropriately
• Perform general administrative duties including filing, printing, data entry, and organizing documents
• Prepare and manage onboarding materials for new clients
• Collect, scan, and upload client documents (e.g., insurance cards, ID)
• Verify insurance eligibility and confirm coverage details
• Work directly with insurance companies to secure service authorizations
• Efficiently process and manage insurance denials
• Follow up on unpaid claims or outstanding balances
• Troubleshoot and resolve claim issues, communicating with relevant parties as needed
• Coordinate with billing staff to maintain accurate and up-to-date client records
• Prepare reports and correspondence as requested
• Monitor and replenish office supplies
• Provide support to team members and management as needed
• Perform other administrative and billing-related tasks as assigned

Qualifications:

• High school diploma or equivalent required
• Minimum 2 years of experience in administrative support, billing, or front desk roles (behavioral health, outpatient, or ABA settings preferred)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong communication skills, both verbal and written
• Excellent organizational and time-management abilities
• Strong attention to detail and ability to manage multiple priorities
• Ability to work independently and as part of a team
• Experience working with insurance companies and understanding of claims processes is strongly preferred
• Ability to maintain confidentiality and handle sensitive information with discretion

If you meet the qualifications and are interested in joining a collaborative and mission-driven team, please submit your resume for consideration.

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