Job Description

We are seeking hardworking and professional technical personnel to join our Operations Division in Melrose Park, IL!

The Field service Technician (After Sales) in Dallas is key to the technical support of our automated storage systems equipment at our customers’ sites in the USA and Canada. Technicians are responsible for performing accurate and timely electromechanical support, training, upgrades, and repair of equipment.

Responsibilities:

• Provide advanced electromechanical support in the after-sales phase for all automated warehouse installation projects throughout the U.S. and Canada.
• Analyze and diagnose faults (controls software, electrical, mechanical, etc.).
• Make necessary modifications to PLC’s and electronic equipment.
• Test and adjust the mechanical and electrical components as necessary.
• Communicate requests to Sales for spare parts orders.
• Create quality and status reports regarding service calls.
• Communicate any issues that arise on site to the After Sales Manager.
• Train customers on technical system routine maintenance operations.
• Provide on-demand corrective maintenance services to customers as needed.

Minimum Requirements:

• 3 years of automation after-sales electromechanical service or industrial maintenance experience.
• Ability to travel (USA and Canada), 90% of the time.
• Ability to read and interpret electrical schematics and mechanical drawings.
• Knowledge related to automation controls.
• Experience with PLC programming (Siemens and Allen Bradley).
• Basic knowledge in troubleshooting frequency inverters (SEW, Lenze, KEB).
• Basic knowledge in diagnosing and troubleshooting industrial communication network connections (Profibus, Profinet, etc.).
• Excellent communication and customer service skills and presence.
• Ability and willingness to work variable hours including weekend, night, and/or holiday work.
• Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
• Must have a valid driver’s license and good driving record.
• Spanish language fluency is a plus.
• Candidates must live in or being willing to move to Dallas.

We offer:

• Competitive compensation.
• The ability to become a part of an industry-leading dynamic team with a high focus on delivering results and continuous improvement.
• 401(k) plan through Fidelity, with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating.
• Paid Holidays and Paid Time Off with the option to cash out unused PTO every year.
• Possibility for telework days, depending on position, with flexible make-up time for exempt employees.
• Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
• Opportunities for career development and advancement; enhance your technical, specialized knowledge and gain new skills through promotions from within.

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