Customer Support Representative Job at The Judge Group, Johnston, IA

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  • The Judge Group
  • Johnston, IA

Job Description

Customer Support Representative

Location: Johnston, IA

Duration: 24 months with possible extension

Job Summary:

  • Serve as the first point of contact for users via internal support platform
  • Help primarily through chat, occasionally via phone, email, or virtual meetings
  • Ideal for someone who thrives in fast-paced environments and enjoys problem-solving

Responsibilities

  • Provide technical support for ISG products to dealers and customers via phone, email, and chat.
  • Document all interactions in the case management system.
  • Develop and maintain online support tools and resources.
  • Support a wide range of products, including dashboards, JDLink, Operations Center, mobile apps, guidance systems, and precision farming tools.

Required Skills

  • Strong communication, negotiation, and conflict resolution skills.
  • Customer service or technical support experience.
  • Proficiency with consumer software and troubleshooting.
  • Ability to work flexible hours, including holidays.
  • Data management experience.

Preferred Skills

  • Knowledge of agriculture and precision farming.
  • Experience in agriculture or technology dealer channels.
  • Bachelor’s degree in Agriculture, Business, Engineering, IT, or related field.

Job Tags

Flexible hours,

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