Job Description
Customer Support Representative
Location: Johnston, IA
Duration: 24 months with possible extension
Job Summary:
- Serve as the first point of contact for users via internal support platform
- Help primarily through chat, occasionally via phone, email, or virtual meetings
- Ideal for someone who thrives in fast-paced environments and enjoys problem-solving
Responsibilities
- Provide technical support for ISG products to dealers and customers via phone, email, and chat.
- Document all interactions in the case management system.
- Develop and maintain online support tools and resources.
- Support a wide range of products, including dashboards, JDLink, Operations Center, mobile apps, guidance systems, and precision farming tools.
Required Skills
- Strong communication, negotiation, and conflict resolution skills.
- Customer service or technical support experience.
- Proficiency with consumer software and troubleshooting.
- Ability to work flexible hours, including holidays.
- Data management experience.
Preferred Skills
- Knowledge of agriculture and precision farming.
- Experience in agriculture or technology dealer channels.
- Bachelor’s degree in Agriculture, Business, Engineering, IT, or related field.
Job Tags
Flexible hours,