Job Description
Customer Success Manager
Berkeley, CA | Full-Time | On-Site
Compensation: $100,000 – $130,000 per year
Key Responsibilities:
- Lead and mentor a team to achieve performance, quality, and service goals.
- Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations.
- Motivate, train, and develop team members to perform at their highest potential.
- Oversee daily operations, including scheduling, workload distribution, and adherence to processes.
- Foster open and consistent communication with clients, strengthening long-term partnerships.
- Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues.
- Monitor and assess team communications to ensure a high level of customer experience.
- Collaborate with leadership to implement process improvements and drive team performance.
- Communicate effectively across departments to support client needs and continuous improvement.
Qualifications:
- Minimum 5 years of experience in a customer service or experience management role.
- Proven ability to lead, coach, and hold a team accountable to defined performance standards.
- Strong leadership presence with a focus on team development and consistent follow-through
- Excellent problem-solving, decision-making, and interpersonal skills.
- Experience with ERP systems preferred.
- Exceptional written and verbal communication skills.
Search managed by: Carly Dilworth
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Job Tags
Full time, Local area,