Job Description

Position: Customer Service Representative

Compensation: $ 20 - 25 /hour, depending on experience

Location: Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled Customer Service Representative to join their team!

Join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. This is a fantastic opportunity for individuals with a strong call center background to enhance their skills and grow in a supportive setting. The role is open due to expansion and increasing demand for top-notch customer support.

Key Responsibilities & Duties:

• Handle multiple phone calls daily with professionalism
• Address customer inquiries and resolve complaints about billing issues
• Read through codes, notes, and bills to explain to patients their charges
• Maintain a high level of customer satisfaction
• Provide empathetic responses to frustrated customers
• Collaborate with team members to enhance service delivery

Required Qualifications & Experience:

• Previous call center experience
• Strong communication and problem-solving skills
• Ability to manage high-stress situations calmly
• Familiarity with customer service principles

Nice to Have Skills & Experience:

• Experience in medical or healthcare customer service
• Background in collections or mortgage customer service

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Customer Service Representative opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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