Job Description

Position: Call Center Representative

Duration: 6 Month Contract

Location: Springdale, OH 45246

Onsite: 5 days/week

Interview Process : 1 round, on-site

Required Skills & Experience

• 1+ years of experience working in a professional office setting
• 2+ years in customer service (Not Food)
• Extremely reliable and clear communication skills
• Ability to learn quickly/ teachable
• Committed to the role and longevity

Nice to Have Skills & Experience

• Call center experience
• Banking experience

Job Description

An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, and/or online chat. These employees are to represent a local bank well by presenting a positive, professional image while meeting or exceeding customer expectations. The ideal candidate is comfortable being seated the majority of the day taking calls and looking for growth and longevity!

Essential Functions/Responsibilities:

- Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, and online chat

- Recognize sales opportunities and refer clients to sales associates

- Remain current on products, services, policies, and procedures

- Resolve customer inquiries or issues with respect to any loan product offered by the banking company

- Resolve customer issues through account research and utilization of support materials and resources

- Perform customer account transaction and maintenance activities accurately

- Strive for first contact resolution of customer inquiries, transactions, and problem resolution

- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

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